Privacy Policy

Effective date: February 12, 2026

This Privacy Policy explains how Flower Store Miami collects, uses, stores, and shares personal information when you visit our website, place an order, contact support, or use our Flower Delivery Miami services. By using this website, you agree to the practices described below.

1. Who We Are

Flower Store Miami is a floral business located at 1201 Brickell Ave, Suite 240, Miami, FL 33131, United States. If you have privacy questions, contact us at support@flowerstoremiami.com or +1 (786) 619-8899.

2. Information We Collect

We collect information necessary to run the website, fulfill orders, prevent fraud, and improve service quality.

• Order information: customer name, recipient name, phone number, email, delivery address, billing details, order notes, and selected products.
• Account and communication data: messages sent through forms, chat, email, or phone, including delivery instructions and support history.
• Technical and analytics data: IP address, browser type, device type, pages visited, session behavior, and referral source.
• Transaction data: payment status, order value, refunds, and billing metadata from payment providers.

3. How We Use Information

• Process and deliver orders accurately and on time.
• Communicate about order status, substitutions, and delivery coordination.
• Provide customer support and post order issue resolution.
• Detect abuse, suspicious activity, chargeback risk, and technical threats.
• Improve product pages, checkout usability, and delivery performance.
• Comply with legal obligations, accounting requirements, and fraud investigations.

4. Legal and Operational Basis

We process data to perform requested services, operate legitimate business functions, and meet legal obligations related to transactions and customer support.

5. Cookies and Analytics

We use cookies and similar technologies for site functionality, session continuity, and analytics. Our analytics setup may include Google Analytics to understand traffic quality and improve website performance. You can adjust cookie settings in your browser. Disabling some cookies may affect checkout and account related features.

6. Sharing of Information

We do not sell personal information. We share data only with service providers needed to operate our business, such as payment gateways, delivery partners, hosting providers, analytics platforms, email systems, and security tools. We may also disclose information when required by law or to protect legal rights.

7. Data Retention

We retain personal data for as long as needed to provide services, resolve disputes, maintain records, and satisfy legal or tax obligations. When retention is no longer required, we remove or anonymize data where practical.

8. Data Security

We use reasonable technical and organizational controls to protect information from unauthorized access, alteration, or disclosure. No system can guarantee absolute security, but we continuously improve security practices and access controls.

9. Your Choices and Rights

You can request access, correction, or deletion of personal information by contacting support@flowerstoremiami.com. We may need to verify identity before completing requests. Some records may be retained when required for legal or financial compliance.

10. Third Party Links

Our site may include links to third party websites and payment services. We are not responsible for privacy practices on external platforms, and you should review their policies separately.

11. Children Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe such data was submitted, contact us for prompt review and removal.

12. Policy Updates

We may revise this Privacy Policy from time to time. Updates are posted on this page with the new effective date. Continued use of the site after updates means you accept the revised policy.